Refund and cancellation policy
Effective 1 November 2026
Khaali is a craving-delay experience. No food is ever sold or delivered, and this is shown before you pay. This policy explains when we refund.
- We will refund you if
- We won't refund for
- Cancellations
- How to ask for a refund
- How long refunds take
- Failed payments
We will refund you if
- You were charged but your order was not placed.
- You were charged more than once for the same order.
- You were charged a different amount from the price shown at checkout.
- A technical problem on our side stopped the order from working.
We won't refund for
- Not receiving food. Khaali never delivers food, and this is stated before payment.
- Changing your mind after the order has been placed, because the service starts straight away.
Cancellations
An order starts as soon as payment succeeds, so it can't be cancelled once placed. You can end the rider tracking early at any time, but that doesn't make the order refundable.
How to ask for a refund
Email hello@khaali.in within 7 days of the payment, with your order number (it starts with KH) or the payment reference, and what went wrong.
How long refunds take
We reply within 2 working days. Approved refunds are sent back to the original payment method within 5 to 7 working days. Your bank or UPI app may take a few more days to show it.
Failed payments
If money left your account but the payment failed, it is usually returned automatically by your bank or payment provider within 5 to 7 working days. If it isn't, email us and we'll help.